As a patient you have the right to:

  • Join the practice of your choice in the area where you live following acceptance by the practice.
  • Access the practice information booklet which provides information on the practice including times of consultations.
  • Access an urgent appointment as quickly as is required to deal with your symptoms.
  • Receive clear information about your treatment.
  • Participate in discussions about your treatment during your visit.
  • Privacy.
  • Be treated with dignity and respect.
  • Make a comment or complaint if you are not happy.
  • See your GP medical records following a request to the practice.

Suggestions and Complaints

The Practice has developed a policy for complaints and welcomes suggestions. Please contact Mr. Sommerville, Development Manager who is based at Kilmaurs Surgery.