Appointments

Routine appointments can be made by telephoning the appointments numbers during Surgery opening hours.

Please click here for our leaflet about Routine Appointments.

Please click here for our leaflet about Urgent Appointments.

Please remember:
Cancel any appointment you cannot keep.  Failure to do so may result in your removal from the practice.
One appointment is for one patient only.
If you have a number of problems a double appointment may be a good idea.

Emergency – Out of Hours

NHS Ayrshire Doctors On Call (NHS ADOC), provides out-of-hours cover for our patients. In case of genuine emergency which cannot wait until the next working day please telephone NHS 24 in the first instance on 111 and your call will be passed to NHS ADOC if appropriate.

Home Visits

If you are too ill or frail to attend the Surgery and require a home visit, please telephone the main Surgery number before 10:30am.

Please click here for our leaflet about Home Visits.

The Receptionist will require some details to allow the doctor to assess the urgency of the visit. Please help the Receptionist to help you.

Text Messages

The Practice is using a text messaging service to remind patients to attend for appointments, as evidence suggests that this is an effective way to reduce missed appointments. You will be asked for your consent before you are included.
You may also cancel your appointment by replying ‘CANCEL’ to the reminder which you will receive up to 2 days before your appointment.

Facilities for the Disabled

All Practice premises have been designed with the disabled in mind. The Surgery entrance, consulting rooms and toilets have suitable wheelchair access.

Dental Treatment/Emergencies

The Medical Practice does not deal with dental issues. For Dental Emergencies contact your own dentist Monday to Friday during business hours. For out of hours emergencies phone your own dentist and you will hear a recorded message giving you the phone number of the dentist on call.

There is a Dental Access Centre in Kilmarnock, for people who have been unable to register for NHS treatment with a Dental Practice. For Kilmarnock area residents, phone 01563 578664  weekdays 8:30am-5:00pm and 111 out of hours and weekends. For a list of available NHS Dentists, contact the General Dental Service, Ailsa Hospital, Tel: 01292 513296.